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FREQUENTLY ASKED QUESTIONS
What is the cost?
For the 45 minute classes, running Monday through Friday for two consecutive weeks the cost per child is $325. There are no discounts for multiple child families, but we DO have partial refunds if withdrawn by the end of the first Wednesday’s class of that session (see Refund Policy below)
Is this where they throw the kids in the first day?
NOBODY DOES THAT. Competitors have spread that rumor for years. If you heard that, it was from someone who hasn't been in the program. However, we also are not here to put floats on the kids and play games. We don't want to get the kids more likely to jump in when you're not looking, but unable to save themselves if they do. And they won't control the pace of the lessons. We have a set of steps and techniques that must follow a certain progression for us to get the youngsters across the pool on their own in two weeks, and we'll keep moving. Your time, money, and most importantly your child's safety are too important for us to do otherwise.
Do I get in the water?
No, you'll be off the pool deck and most likely in the parking lot observing the lessons on your phones. We would actually get less done,especially with the very young ones, if you were more present than that. However, if you get your youngster in the water somewhere else during the two week period, that would be great. BUT DON'T PUSH--we'll do that here; you just let them have fun and reinforce that aspect of acclimation.
How many sessions do you recommend for beginners?
One two-week session should do it, but most—especially the youngest-- benefit from a second, two-week session for the confidence to “catch-up” to the skill level they attained in the first session. Remember, the large majority will be swimming in two weeks because we go at a pace that they can handle, but might resist. We want to get them safe first; another sign-up helps them settle into that pace and relax a little more in the water.
What if my child is upset?
If you have a beginner--any age, but especially 5 and under--there will be resistance. Expect that. And remind yourself that we have been effectively dealing with all levels of fear and resistance for decades. The younger they are, the more they depend on fussing to get their point across. We'll work with that. They'll fuss about being away from you, being with a stranger, or just about not wanting to do what they're being told, even before the natural fear level kicks in. For most of them this is when they'll learn that some things you just do even if you don't want to. But they'll come out of it stronger, more self-confident, and most importantly safer than when they began.
What if my child doesn't want to come back?
Drowning is the leading cause of unexpected death for 5 and unders in this country. That may sound melodramatic, but it's true--it is a very real threat that we're looking to minimize by getting the youngsters safer in the water. A normal kid--a normal adult--is going to have to face and conquer fear. But when there’s an immanent threat, we need to work through it NOW. We'll work with that; We’ve had great success working thousands of fearful kids through that; you work on being resolute at home that lessons will continue until your youngster is safe. Positively reinforce what we've been doing for three decades successfully, and come in for a pep talk if you need it. It is absolutely normal for this to be harder on a Mom or Dad than the little ones that we're empowering. But know this: it won't be easier next year--every year older without getting safe in the water increases the resistance and fear level. Stick with it--you'll be glad you did, while possibly preventing an unspeakable loss.
How young do you take them?
The children must be at least 30 months and potty trained for four months by the first day of lessons.
Can my two kids be in the same class?
Same hour, yes. Same class of 5, not likely. We will evaluate the youngsters the first day according to skill level, and sometimes even age and size, and then put them in groups of like individuals. But if you have two of your own in the same class and don't think that will work well (you know that better than we), talk to the program director or supervisory staff, and we'll evaluate more closely.
I can't make my registered time this Wednesday. Can I come to a different time that day?
No. Sorry, the only time we'll do a make-up is if for some reason the pool is closed on a particular
day. Once the classes are set, that's it. We won't put strays into your child's small class, and we
won't do that the other way around. Get to the pool as many times as possible in the two weeks,
and we'll get as much accomplished--and often more--than any other lesson program in the
greater Philadelphia area.
If my child has a cold and can't make it for a day, can I make that class up?
No, Sorry. See above.
**NOTICE: ALL 2-5 YEAR OLDS MUST WEAR WATER DIAPERS (actually 2 pair for the 2’s and 3’s).
This is regardless of skill level and it is a safeguard against waterborne illness. 5 and unders who come to lessons without the above will be returned to their parents (this situation is NOT eligible for refund other than the conditions stated above in the partial refund policy). This is also in the Waiver Information signed off on before registration is complete.
Suggestions: Splashers and Little Swimmers are fine as are most products that are designed for water and create a tight fit around waist and thighs:
In addition to disposal water diapers try the re-usable insert-type for lessons here, then remove the insert and just use the suit once they’re finished lessons and are off at other pools that don’t require it. If you’re having trouble finding larger sizes, just google water diapers for special needs—plenty of larger options. Please, please, please don’t assume that your “potty trained” 4 or 5 year old is exempt—no one is exempt. We’re in the business of keeping your youngsters safe—both in the water and from the water.
Remember, I don't need absorbency, just containment, but they can’t be porous. Just make sure there’s a good, tight fit around the thighs and waist. We need to keep clean up, in case of a mis-hap, in the bathroom, not the pool. We just can't do the job if we’re clearing the pool for clean up.
Suggestions in communicating with your youngster:
Don’t call them diapers! They’re swim lesson “water pants” that are required at this pool only.
“This is what you wear at lessons—nowhere else.”
“Babies wear diapers; these are swim pants.”
Additionally: The second time a cleanup needs to be done outside the pool with the same individual, and/or the first time a cleanup needs to be done inside the pool in relation to solid waste is criteria for immediate dismissal from the program without refund. Remember, you attested that they were potty trained. And this would apply to the remainder of the season. If a dismissal is necessary and the child is signed up for an additional two-week session, that future session would be refunded in full.The pre-requisite for this program, as parents sign off on with the waiver information, is 30 months old and potty trained.
Refund Policy and Change of Sessions (also in waiver information)
Once registration has been logged, there is a non-refundable registration fee of $150. If a child is withdrawn from lessons at any time and for any reason, including illness or injury, from the initial registration until the end of the assigned class session on the first Wednesday, $175 will be refunded. By the end of that first Wednesday's class, Coach Rudisill will need an e-mail from the parent or guardian. Absent that e-mail to the firstname.lastname@example.org address, the books close on that session at the end of the first Wednesday’s class. After that point there will be no partial refunds of any kind. Please note: injury or illness after that first Wednesday cut-off will NOT yield a refund, and we don’t do make-ups. These are very small classes, offered at the specific times you register for. We’ll be here throughout; you just need to make as many of the ten lessons as possible. All classes will be full—there’s NO WAY to do make-ups. This policy is firm. Please don’t ask for refunds past the deadline above, and if you miss a class, please don’t ask for make-ups.
If you want to CHANGE your session and/or time before it begins, to another, open class, there is no charge. But there is a deadline. E-mail the program director, Coach Rudisill, email@example.com, and give your child's name, session and skill level, and the open session/time that you wish to change to, and he will e-mail you back once the change has been made. This must be done before noon on the Wednesday preceding the start of the session you originally registered for. We do not offer make-up lessons or partial credits for missed lessons, unless for some reason we need to cancel lessons ourselves. In this instance a canceled lesson will be given at the same time but on the first Saturday following cancellation (if a small amount of “lost” time cannot be made up by lengthening remaining classes until you’re whole).